News from our Academic Helpdesk

The Information Technology Services department Academic Helpdesk is there to provide excellent centralized software and hardware support to the Academic Community.  The Academic Helpdesk is staffed entirely by full-time professional employees.  Our hours of operation are Monday- Friday 9:00 am through 4:30 pm, including lunch. 

The helpdesk is physically located in Steinmetz Hall room 104.  Please stop in with your questions.  You can also reach the helpdesk by calling extension 6400 or going to log in at http://helpdesk.union.edu and entering in a work order with the problem you are experiencing.

When you go to the help desk website for the first time, you will be prompted to login to the system. Your username is your Union College username; your initial password has been set to changeme. Once you login, you will be immediately asked to change your password.