Orientation and TrainingIt is required that all instructors be trained prior to using the equipment in class. After receiving confirmation of room assignment, fill out the training request form to arrange an appointment for your training. Please submit the request at least two days before your scheduled class. The electronic classrooms contain delicate and expensive equipment that must be treated with care to maintain the reliability required of a classroom. Reporting ProbemsStaff check most classrooms on a daily basis to see that they are in working order. If you discover a component not working properly, please report it immediately to x2442 or via email helpdesk@union.edu. We will try to have it repaired or replaced as soon as possible. Be aware that we have limited access to certain classrooms and repairs may take longer than 24 hours. No support is available after 10:00pm Monday-Friday. Software RequestsRequests to load discipline-specific software should be submitted to helpdesk@union.edu. The software must be supplied by the user with proof of licensure. The software should be provided to the Coordinator of Classroom Technology Services at least 72 hours prior to allow for adequate loading and testing. Only ITS staff are allowed to alter electronic classroom hardware or software configurations.
Use of Laptops in ClassroomsWindows and Macintosh computers are both supported in the Electronic Classrooms. It is strongly recommended that laptops are shutdown prior to using them in the electronic classrooms. Please follow this sequence when using a laptop. Power on Video Projector, select Laptop on Touch Panel, connect appropriate laptop cabling, wait for overhead data projector to come completely on, and lastly power on the laptop. For optimum viewing please setup your laptop resolution to 1024 x 768 at millions of colors.
Teaching Loaner LaptopsITS can provide a teaching loaner laptop for faculty that do not already have a laptop which can be used in the Laptop Style Classrooms or Minerva Houses. ITS has 5 MacBooks and 4 Lenovo PCs that can be taken out on loan for the 11weeks during a term. Please contact Jim Strohecker - Manager of Classroom Technology Services (518) 388-6750 strohecj@union.edu. Due to limited supply it is on a first come first serve basis. Contact Information for Emergency Assistance
Addional Contact Information
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More Info for:
Administrators
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Contact ITS
Peschel Computer Center
Call 518-388-6293 or E-mail ITS
Current Hours:
Mon-Fri 8:30AM to 4:54PM
