Hardware Support

Faculty/Staff Office Computers

• Triage all hardware problems with computers, printers, scanners, etc.
• Coordinate sending faculty equipment out for repair.
• Perform basic upgrades such as installing memory, hard drives, etc. Install printers, scanners, and other computer peripherals.
• Relocate compute equipment.

Faculty/Staff Personal Computers

• ITS only supports hardware owned by Union College.We do not provide any hardware support for personally owned computers, even if they are used for academic purposes.
• ITS can recommend local computer service & repair firms.
• Additionally, the Bookstore has the ability to service computers that were not purchased through the Bookstore. Please contact Computer Sales at x2402 for more information.

Departmental Lab Computers

• Each department is responsible for having a full-time employee in charge of labs. This person should do the initial triage of hardware problems.
• ITS will provide back-up support.

Student Owned Computers

• ITS does not provide any hardware support for student owned computers.
• Maintenance of computers purchased from the Bookstore are handled through the Bookstore. Additionally, the Bookstore will service (in some cases) computers purchased elsewhere.

You may obtain technical support by e-mailing your request to mailto: helpdesk.union.edu. If submitting a request please include your name, phone number, location, and a brief description of your request.