Password Resets - Forgot your idol password, came into ITS to have it reset and still can't get into your email? Did you remember to change your password before you logged into webmail? If you come into ITS to reset your password, the first thing you need to do after we reset it is to change your password. If you're not sure how to do that, please see our documentation here: http://acaddocs.union.edu/HT_CHANGE_PW.pdf.
Setting up an email client - If you're trying to setup an email client on your computer (eg, Outlook, Outlook Express, Eudora, etc.) you'll need to know a few important things. First, you must setup the client to "pop" mail using POP3, do not try to use IMAP. The email server name is pop.union.edu. Second, the SMTP server (which sends the mail) is mail.union.edu, but will only work on campus. If you are off-campus, you will need to contact your ISP to find out what their SMTP server is.
Union College email policy - Union College considers the College's e-mail system (that is, student's username@union.edu address), the standard, and sometimes preferred, means of internal communication at the College. All full-time and part-time students are expected to regularly check their Union College e-mail account (on idol) and to acknowledge messages in a timely manner. In addition to general College notices, faculty members frequently use the College’s e-mail system to notify and correspond with members of their classes. It is recommended that students frequently access their College assigned e-mail account for information. Individuals may choose to have their @union.edu e-mail accounts forwarded to an off-campus account. All students are responsible for managing their disk quota such that there is room for new mail to arrive.
The College is not responsible for delivery problems to non-official e-mail accounts.
Instructions on how to have email forwarded from a Union (idol) account using webmail can be found at: http://acaddocs.union.edu/HT_FORWARD_WEBMAIL.pdf
Instructions on how to have email forwarded from a Union (idol) account using Unix commands can be found at: http://acaddocs.union.edu/HT_FORWARD_EMAIL.pdf
Need more information about computing services on campus? Here's a list of links to check for more information:
For wireless information, http://wireless.union.edu
For ResNet help, http://resnet.union.edu or call 388-8707
For general computer problems, http://ustar.union.edu
For documentation on various computing tasks here at Union, http://acaddocs.union.edu
For more information about ITS and our resources, http://its.union.edu
The Mac Lab is all new! We purchased six new eMacs for their new home in Steinmetz 101 across from the original Mac Lab in Steinmetz 100. The new eMac’s are G4’s 1.25 GHz machines with 512 MB of RAM. They have DVD/CD-RW drives in them and are running MAC OS 10.3.
The USTAR TechTeam provides students with a centralized resource for computer support. While virus protection is our primary focus, we provide basic technical support for all ITS supported software, remedy basic networking problems, and assist with some hardware issues. Our technicians are available five days a week, Sunday through Thursday from 6PM to 10PM in the USTAR Office (Olin Learning Center, Room 219).
For more information, please visit http://ustar.union.edu.