Account Manager

East Greenbush, New York - Posted on: Friday 08/08/14


The Account Manager will be responsible for supporting Autotask Customers, selling Autotask Add-on Products, driving internal account growth and managing day to day account activity.  In your role you will proactively identify, support, and forecast sales opportunities with Autotask customers. Additionally, you will act as your customer’s primary Autotask contact and will facilitate interdepartmental interaction as needed to achieve customer’s satisfaction and optimal use of Autotask product.  Limited travel may be required.

Essential Responsibilities:

- Rapidly responding to all lead generation efforts relating to customer accounts from marketing activities including Webinars, Tradeshows, and other Marketing programs
- Collaborating with sales team on a regular basis to ensure customers are being reached in a timely manner, and identifying future opportunities
- Make regular contact with all customers to retain and increase revenue streams
- Handle customer satisfaction issues escalating as needed to management and customer support teams
- Maintain accurate and timely contact activity data in our sales automation tool
- Responsible for achieving monthly sales objectives
- Employees may be required to perform other related duties as assigned to meet the ongoing needs of the organization



- Bachelor’s Degree preferred

- B2B Sales or Account Management experience preferred (will accept Entry Level applicants)

- Must demonstrate forecasting, selling and relationship building skills

- Strong telesales and communication skills a must

- Knowledge of internet technologies, SaaS business model, IT and Helpdesk markets is a plus

- The candidate should be a motivated self-starter excited by new technology

Interested candidates please apply online at: