Client Services Analyst

New York, New York - Posted on: Thursday 04/03/14

Description

- Manage and liaise with senior level clients, supporting all elements of engagements
- Oversee all client expectations and deliverables, including, but not limited to:
- Delivery of weekly reports
- Scheduling and leadership on weekly client calls/meetings
- Quality Assurance testing on ListenFirst platform for all client-interfacing content
- Updating all upcoming data, brands, and titles for client on an ongoing basis
- Documenting and integrating key marketing events into the ListenFirst platform
- Develop and implement ongoing client engagement strategies
- Ideate and introduce new ways to present and share insights to clients
- Understand client domain with specialized expertise, including a sophisticated knowledge of the competitive landscape
- Constantly monitor new marketing channels and understand how these fit into the needs and priorities of client base
- Manage a junior support staff to assist in client deliverables
- Collaborate with Product Development staff on Quality Assurance activities of ListenFirst Platform, as well as contributing new feature ideas and enhancements to product roadmap

Qualifications

- Excellent written and verbal communication skills

- Highly organized and proficient with scheduling and prioritizing

- Highly attuned intuition regarding client needs and expectation setting

- Ability to manage junior staff, as well as report into and interact with company executive leadership

- Client service experience in a marketing services business

- Knowledge and Interest in Cross-Channel Marketing Strategies

- Sophisticated understanding of marketing channels, especially digitally oriented ones including, but not limited to: Facebook, Twitter, YouTube, Tumblr, Google Analytics, Omniture, Ad-Servers (ie DART), Pinterest, etc.

- Understanding of basic and intermediate data analysis and interpretation

Related Links

Interested candidates please send resumes to Meghan Hakim at: meghan.hakim@listenfirstmedia.com