Computer Technology Trainer

${location.value} - Posted on: Wednesday 12/03/14


The Professional Development Program of the University at Albany’s Rockefeller College seeks a service minded individual who is committed to performing high-quality work to fill an Education Specialist position within PDP’s Department of Computer Training Services.

Description of Duties:

  • Under the direction of the program manager or designee, support the deployment and use of New York State (NYS) proprietary and/or off-the-shelf computer applications in state, local government, and social service agencies throughout NYS by delivering technology training. Duties include, but are not limited to:
  • Deliver classroom, online/distance learning, and one-on-one training and training support
  • Provide research, assessment, quality assurance, and testing related to the use of various training methodologies (including instructor-led and self-paced distance learning) as well as related tools for delivering such training
  • Assist with the development of training and training materials, as needed
  • Prepare computer labs and materials (trainer manuals, handouts, rosters) as required for training sessions
  • Maintain currency in job-related knowledge, products, and technologies



Required Qualifications:

  • Bachelor’s degree from a college or university accredited by USDOE, or an internationally recognized accrediting institution,
  • a comparable combination of a post-secondary education and/or additional experience in technology-related training and/or technical support for information systems.
  • A minimum of three years’ experience in technology-related training or training support experience. Substantial knowledge of and experience teaching software, including Microsoft Office applications and Windows operating systems.
  • Demonstrated ability to work effectively with diverse groups, handle multiple priorities and work under pressure.
  • Applicants must address in their applications their abilities to work with a culturally diverse population.
  • Ability to learn new software applications in a timely fashion. Demonstrated proficiency with oral and written communication.
  • Knowledge of and experience using distance learning methods. Variable work hours and travel throughout NYS (including areas that may not be served by public transportation) are required to gather information, test systems, or deliver training.
  • Ability to lift and transport computer equipment (laptops, PCs, monitors, etc.) up to 40 pounds.
  • There are also other duties as assigned to meet sponsor contractual obligations.

Preferred Requirements:

  • Experience working with state or local government agencies, especially in the area of social services.
  • Experience setting up and working with wireless PC networks and mobile labs.
  • Knowledge of and experience using distance learning methods.
  • Knowledge of NYS legacy (mainframe) as well as current NYS computer applications, and/or the NYS Human Services Enterprise Network.
  • Familiarity with development or implementation of on-line help systems.

Applicants can also send their resumes and cover letters to: 
Professional Development Program
UAB 414, 1400 Washington Ave., 
Albany, NY 12222

Related Links

Interested applicants should email their resume and a cover letter which addresses requirements and specifies Job R14-63 to Professional Development Program