Customer Service Supervisor

Schenectady, New York - Posted on: Friday 03/28/14

Description

- Welcome and walk inventors through the Quirky process. Convince them that we’re the right partners for bringing their product ideas to life.
- Help community members navigate Quirky’s unique product development process.
- Ensure our online shoppers can find what they want, when they want it, quickly and painlessly. If there is a problem with their order, you will move mountains to ensure it is fixed and they are ready to continue shopping.
- Provide technical support to Quirky's customers, and for our Partner’s products. Escalate and transition to our Partner's when needed to provide a seamless transition.
- Handle customer concerns, turn a negative situation into an amazing experience.
- Supervise and be accountable for your team’s performance, be there as a resource to guide, mentor and inspire .
- Constantly strive to make Quirky community support better, faster, and more fun.
- Manage Quarterly projects in addition to daily customer requests.

Qualifications

- EXCELLENT writing and speaking ability.

- 1-3 years experience in a customer service supervisor position

- Ability to organize and respond to a high volume of emails, phone calls, and support forum posts daily.

- Confident, convincing, and contagious personality.

- Eagerness to learn about all aspects of our operation, in excruciating detail, so you can explain everything patiently and accurately.

- Flexibility with working hours. Quirky’s service hours are from 7am to 1am M-F, and 9am-9pm weekends.

- Desire and ability to wear many hats and throw down when necessary... you'll help with marketing, pr, events, packaging, and more!

- 1-3 years of experience in a public facing role.

- Able to understand complexities, simplify them, and explain them to others.

- Attention to details and quick follow through.

- Be available for paid training April 21st - 30th

- Above all else, have a passion for what we’re doing at Quirky!

Related Links

Interested candidates please apply online at: https://www.quirky.com/about/careers