Albany, New York - Posted on: Monday 03/24/14
The Director of Parking and Mass Transit Services leads a team of staff in providing superior customer service to all University students, faculty, staff and visitors in the areas of parking and mass transit services. The Director is responsible for the daily oversight of the University’s parking and mass transit operations in a manner that best supports the mission and operation of the University and all of its associated activities, coordination with the University’s external transportation partners, use of a thoughtful and successful parking and mass transit demand management model, oversight of the electronic media and software tools needed to operate a modern and informative university parking and mass transit system, and participation in University sustainability efforts. The University at Albany campus transportation system and external partnership with the Capital District Transit Authority provides approximately 2 million rides annually and the University has an inventory of approximately 7,500 parking spaces.
Reporting to the Associate Vice President and Controller within the University’s Division of Finance and Administration, the Director of Parking and Mass Transit Services will advise the AVP/Controller on strategic planning and investments in the area of parking and mass transit services both as a stand-alone unit and as it relates to the overall campus master and strategic plans. The Director works closely with administrative and academic staff and managers at all levels throughout the institution, has regular interaction with students and the general public and responds to all parking changes and transportation requirements at the University, including internal and externally sponsored special events.
- Bachelor’s Degree from a college or university accredited by a U.S. Department of Education or internationally recognized accrediting organization - A minimum of three years supervisory experience - A minimum of five years experience in the provision of services to a large organization or the public - Working knowledge of parking and/or mass transit issues - Excellent problem solving and dispute resolution skills - Prior experience improving departmental services to insure high levels of customer satisfaction - Exceptional organizational, interpersonal, analytic and oral and written communications skills - General knowledge regarding the development and implementation of operating and scheduled replacement budgets - Working ability using the Microsoft Office software suite of applications - Demonstrated experience working in an organization that embraces and values diversity
- Working knowledge and abilities in website development and management - Experience working with a business enterprise system such as PeopleSoft, Banner or Oracle - Previous higher education experience - Previous direct work experience in a university or public parking services or mass transit enterprise