Operations Associate

New York, NY - Posted on: Wednesday 10/28/15


Since 2012, Zeel has delivered Massage On Demand® - top-quality massages from licensed, vetted massage therapists to homes, hotels, workplaces, and events in as little as an hour, or up to a month in advance. With Zeel, customers enjoy a massage in the comfort, convenience, safety, and privacy of the place and time of their choosing, 7 days a week, 365 days a year, with start times as early as 8 am and as late as 10:30 pm. Booking, scheduling, and payment are made easy with the Zeel app for iPhone and Android.

Zeel a revolutionary way of booking same-day in-home Massage On Demand®, by app or on zeel.com, is looking for great people to join our core Operations Team. This team is responsible both for recruiting and training massage therapists and for helping Zeel customers to book in-home massages.

This role is a customer service/sales hybrid that requires the ability to multi-task, handle multiple lines of communication, and solve problems. It’s an ideal position for a recent graduate looking to join a fun team that’s creating an exciting new way for clients to book massage. 
Responsibilities include:

• Working with therapists on the phone and in person to explain and promote Zeel 
• Training therapists on Zeel’s appointment booking system and customer service standards 
• Top-quality customer service via email, text and phone 
• Coordinating with Zeel marketing and events teams on outreach and communications


Ideally, you have: 
• 1-2 years of experience in a customer service or sales role 
• Initiative and resourcefulness 
• Extremely strong verbal & written communication skills 
• An obsession with making sure customers are happy

To Apply:

Submit resume to Ms. Cindy Lozito at cindy@zeel.com