Albany, New York - Posted on: Thursday 06/05/14
The Professional Development Program of the University at Albany’s Rockefeller College seeks a service minded individual who is committed to performing high-quality work to fill a Computer Systems Training Specialist position. The successful candidate will provide technical training assistance and support services to users of the Contract Management System, the
Statewide Financial Management System, Online Bidders’ List, and related applications or tools. Includes gathering and analyzing application data; working with project development teams to support application and training enhancements; providing help desk assistance; identifying training needs; developing training materials for classroom and distance learning use; delivering formal and informal training sessions; developing reports, researching and documenting application issues and best practices, and configuring training environments. Additional responsibilities include: developing instructional materials for training; work with project teams to support application and training enhancements; providing formal and informal training; developing adhoc reports to meet project and office needs; and researching and analyzing data for use by staff.
Bachelor’s degree from a college or university accredited by a USDOE, or an internationally recognized accrediting organization in education, management, information systems, or related field, or comparable combination of post-secondary education and/or additional experience in technology-related training or technical support for information systems and willingness to actively pursue a Bachelor’s degree; three years’ experience in developing or providing technical or training support for information systems; excellent written and oral communication skills with consistent proficiency with English language grammar/usage; excellent organizational skills and strong attention to detail, including proofreading and editing skills; knowledge of and experience with instructional design and distance learning technologies; experience translating complex business systems and concepts for diverse audiences and audiences that may include varying degrees of technical knowledge; knowledge of and experience with Microsoft Office, with emphasis on complex PC applications and system languages such as Access, Excel, Visual Basic and SQL; experience learning new applications quickly; ability to work variable hours, travel to areas within NYS that may not be served by public transportation, and lift and transport computer equipment up to 40 pounds. Applicants must address in their applications their ability to work with culturally diverse populations.
Experience in preparing reports (detailed and management level) using data sets and elements from various data sources, including computer applications and databases; experience or familiarity with contract and grant management; knowledge of New York State agencies, especially NYS Office for Information Technology Services and Office of Children and Family Services IT policy, standards and processes.