Albany, NY - Posted on: Monday 08/10/15
The Professional Development Program of the University at Albany’s Rockefeller College seeks a service minded individual
who is committed to performing high-quality work to fill a Senior Education Specialist position within PDP’s Department of
Computer Training Services.
Description of Duties: Under the direction of the program manager or designee, provide technical training assistance and
support services to users of the Contract Management System, Grants Gateway, Statewide Financial System, Online Bidders’
List, and related applications or tools. Includes gathering and analyzing application data; working with project development
teams to support application and training enhancements; providing help desk assistance; identifying training needs; developing
training materials and curriculum for classroom and distance learning use; delivering formal and informal training sessions on
the above applications as well as Microsoft Office and other proprietary applications; developing reports, researching and
documenting application issues and best practices, and configuring training environments.
Bachelor’s degree from a college or university accredited by USDOE, or an internationally recognized accrediting
A minimum of three years’ experience in developing or providing technology-related training or training support
experience. Minimum of one year delivering technology-related training for a NYS public sector application.
Demonstrated ability to successfully work under pressure and attend to details, as well as effectively work on multiple
projects with competing priorities/deadlines.
Applicants must address in their applications their abilities to work with a culturally diverse population.
Ability to learn new software applications in a timely fashion.
Excellent written and oral communication skills with demonstrated proficiency with English language grammar/usage.
Excellent organizational skills and strong attention to detail, including proofreading and editing skills.
Knowledge of and experience with instructional design and distance learning technologies.
Experience translating complex business systems and concepts for diverse audiences and audiences that may include
varying degrees of technical knowledge.
Excellent working knowledge of and experience teaching software, including Microsoft Office applications and
Windows operating systems, with emphasis on complex PC applications and system languages.
Variable work hours and travel throughout NYS (including areas that may not be served by public transportation) are
required to gather information, test systems, or deliver training.
Ability to lift and transport computer equipment (laptops, PCs, monitors, etc.) up to 40 pounds.
Experience in preparing reports (detailed and management level) using data sets and elements from various data sources,
including computer applications and databases.
Experience or familiarity with contract and grants management.
Knowledge of New York State agencies, especially New York State Office for Information Technology Services and
Office of Children and Family Services IT policies, standards, and processes.
Special Notes: Employment is with The Research Foundation for The State University of New York, a private, nonprofit, educational
corporation that administers sponsored program activity for the University at Albany. Salary is expected to be in the low $50’s.
Please send a resume to Professional Development Program, UAB 414, 1400 Washington Ave., Albany, NY 12222 or email to: PDP-
email@example.com. Include a cover letter that addresses requirements and specify Job R15-35. Applicants may also visit our website at
www.pdp.albany.edu for more information. Position open until filled.