Senior IT Associate (entry-level position)

General Job Duties
- Under guidance, participate as part of project team to provide technical support, resolve issues and plan for assigned IT functions.
- Provide customer facing support service to internal colleagues
- Continuously expand knowledge in one of the 6 career paths and apply it to software development, software quality assurance, program management, system engineering & architecture and understanding and developing business solutions.
- Identify and recommend opportunities to improve and enhance communication services to internal and external customers.
- Continuously strive to improve, support and identify opportunities to increase efficiency and expand services.
- Perform other duties as required.

Specific Job Duties:
- Oversee daily Application Support activities such as minor web site changes, publishing of data to the web site, and assisting users with internal custom software.
- Identify defects in internal software and work with the software development staff to correct these defects.
- Provide timely updates and feedback to the end users and IT management on assigned tickets.
- Provide outstanding customer service based on client satisfaction and successful problem resolution.
- Work with software developers to make changes to software, scripts, html, and databases.
- Track problems with internal processes and software, identify problem patterns, and work with the development team to improve the software.
- Create and improve process, system, and software documentation.