Basic Telephone Utilization
The Telecommunication’s Office maintains the College’s central telephone systems. If you have questions about the use of these systems, or would like to obtain documentation, please contact Telecommunications at ext. 6411.
REPORTING ANNOYANCE CALLS OR EMERGENCIES: Dial 911 for Emergencies (Fire or Medical). Report annoyance calls to the Campus Security Office, ext. 6911, 24 hours per day, 7 days per week or call Telecommunications at ext. 6411, Monday-Friday 9 a.m. to 4 p.m.
REPORTING TROUBLE OR REPAIR PROBLEMS: For telephone service or equipment problems dial ext. 6411. For data or computer problems dial ext. 6293.
OPERATORS: You can reach a Verizon Operator by dialing 3 then 0. Stay on the line to be connected. To reach a different vendor operator you can ask to be transferred by Verizon. Operators can only assist you with calling card, or collect/third party calls when the call is billed to a non-Union College number.
WWW ADDRESS TO SEARCH BY TELEPHONE NUMBER: If you do not know the “to number” on your bill you can utilize http://www.anywho.com/telq.html.
SYSTEM DIALING INSTRUCTIONS:
You can reach the campus automated dial-by-name directory by dialing ‘0’ from any phone on campus or by dialing 388-6000 from off campus. You can skip the greeting by pressing #. You simply say the name of the employee or department you’d like to reach. The system will verify that it is connecting you to the correct person/department and you just wait on the line to be transferred.
Fire or Medical Emergency: Dial 911 (Campus Security will dispatch an Officer to your location).
Internal Call: Dial 4 Digit Extension.
Toll Free Numbers: Dial 3 + 1 + 800/888/877 + Number.
518 Area Code Direct Dial Calls - (local and toll): Dial 3 + 7 Digit Phone Number.
Long Distance Direct: Dial 3 + 1 + Area Code + Number.
Directory Assistance: Dial 3 + 1 + Area Code + 555-1212 to obtain the telephone number of a individual or company outside of Union College. If you are unsure of the Area Code you can dial 9 + 555-1212 and request directory assistance by City and State. This is a chargeable call.
International Direct Dial Call: Dial 3 + 011 + Country Code + City Code + Number.
International Credit Card & Operator Assisted Calls: Dial 3 + 011 + Country Code + City Code + Number + Credit Card Number.
Operator Assisted Calls: Dial 3 + 0 + Area Code + Number
OR Dial 3 + 0 for Verizon to be transferred to an Alternate Operator Service Provider.
Voice Mail Utilization
The Telecommunication’s Office maintains the College’s central Voice Mail system. If you have questions about using this system or if you would like to obtain a voice mail brochure please contact Telecommunications at ext. 6411. You can also get all of the current voice mail information at Telecommunication’s webpage http://www.union.edu/Telecommunications/
Information Technology Services maintains the College’s central electronic mail systems. If you have questions about the use of these systems, or would like to obtain documentation, please contact Information Technology Services at ext. 6293.