Information Technology Services

Telecommunications

NEW 518 AREA CODE DIAL PROCEDURES - EFFECTIVE 8/19/17. FOR MORE INFO CLICK HERE

The Telecommunications Office (located in Steinmetz 100), is responsible for voice transmissions from any College-owned location, and it is the central office for all telephone concerns and billing, including:

  • Troubleshooting phone problems
  • Moves, adds and changes to telephone equipment or service
  • New service, voicemail, caller menus, special calling features and plans, caller ID, music on hold, international dialing
  • Fax machines, headsetsconference calls, speaker phone rental
  • Call accounting and billling - Telephone bill login. Domestic long distance calls are billed at $0.10/minute. Local calls from staff lines are free.
  • We also manage plans, orders, service, billing and trouble shooting for college provided cellphones and smartphones (to authorized employees). View employee cellular plans

Our local exchange is (518) 388.

To access your Union College voicemail from off campus dial 518-388-6688.

Documentation

User guides and documentation are provided below or Telecommunications staff can be called for hands-on training and assistance.

Telecommunications Office Staff

Stephen DeGeyter, Telecommunications Analyst t: (518) 388-6411 f: (518) 388-6464 e: degeytes@union.edu

Diane R. McNamara, Director of Telecommunications & Networking  t: (518) 388-6411 f: (518) 388-6464 e: mcnamard@union.edu

Faculty and staff may also receive assistance by contacting the Telecommunications Help Desk in the following ways:

  • Phone: (518) 388-6411
  • Email: telecomm@union.edu
  • Stop by the office in Steinmetz 100 (Mon - Fri 8:30am - 5:00pm)