Senior Education Specialist (R17-23)

Posted: 05/05/17 | SHARE:


The Professional Development Program (PDP) of the University at Albany's Rockefeller College is seeking a service-minded individual who is committed to performing high-quality work to fill a Senior Education Specialist position within PDP's Department of Computer Training Services in Albany, NY.

Description of Duties:

Translate technical information on off-the-shelf computer applications, such as Microsoft Office, as well as New York State (NYS) proprietary systems, into training materials and system documentation for end users. He or she will also provide instructor-led classroom and virtual classroom training on off-the-shelf computer applications and NYS proprietary systems in state and local districts throughout NYS. Duties include, but are not limited to: designing, writing, and producing instructional materials, technical manuals, and job aids; developing training project plans and determining appropriate training methods; delivering training through various methods, including classroom training in regional computer labs and using portable equipment at agency locations, and through virtual classroom technology; researching, evaluating, testing, and implementing other training technologies; understanding the training rollout process and being able to contribute to the development and/or review of evaluation instruments; assisting in the coordination of project activities, including customized training, technical assistance, and seminars; composing project plans and reports; and working closely with NYS staff as needed to implement project deliverables.  Perform other duties as assigned to meet contract requirements.


Minimum Qualifications:

  1. Bachelor's degree from a college or university accredited by USDOE, or an internationally recognized accrediting organization, in education, management, information science, or related field.
  2. A minimum of three years' related experience developing training curricula/reference manuals/software documentation and/or providing statewide training for end users.
  3. Demonstrated ability to successfully work under pressure and attend to details, as well as effectively work on multiple projects with competing priorities/deadlines.
  4. Excellent written and oral communication skills with demonstrated proficiency with English language grammar/usage.
  5. Extensive knowledge of instructional design, computer networks, training and/or software, including Microsoft applications and operating systems.
  6. Experience researching/using distance learning technologies or developing distance learning materials.
  7. Experience translating complex business systems and concepts for diverse audiences and audiences that may include varying degrees of technical knowledge.
  8. Expertise in proofreading, editing, and formatting training materials.
  9. Ability to learn new software applications in a timely fashion.
  10. Applicants must address in their applications their ability to work with a culturally diverse population.
  11. Variable work hours and travel throughout NYS (including areas that may not be served by public transportation) are required to gather information, test systems, or deliver training.
  12. Ability to lift and transport computer equipment (laptops, PCs, monitors, etc.) up to 40 pounds.

Preferred Qualifications:

  1. Master's degree from a college or university accredited by a USDOE, or an internationally recognized accrediting organization, in education, management, information science, or related field.
  2. Strong background in technical writing.
  3. Proficiency with authoring tools such as Lectora and Captivate, and graphic development and editing tools such as Photoshop and SnagIt.
  4. Experience working with state or local government agencies, setting up/working with wireless PC networks, and developing materials for online or computer-based training.

Additional Information:

Salary Range:  Low - Mid $50s

Federal law and regulations require notice to all prospective employees regarding crimes that have occurred on campus in the current three year period. Please refer to the following website for the complete Annual Security Report ("Clery Report"):

As an Equal Opportunity / Affirmative Action employer, the Research Foundation will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin and veteran or disability status.

The Research Foundation for The State University of New York offers exceptional benefits such as healthcare, dental, vision, pension plans, competitive pay, generous paid time off, tuition assistance, life insurance and long-term disability insurance. The University at Albany offers a variety of performing arts, world class libraries, and competitive sporting events.

Application Instructions:

Persons interested in the above position should submit a resume, three work-related references, along with a letter of application.

Applicants must address in their application their ability to work with a culturally diverse population.

Review of applications will begin immediately and continue until the position is filled. 


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