Assistant Director of Ticketing & Group Sales, SUNY Albany

Posted: 03/28/18 | SHARE:


Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany's broad mission of excellence in undergraduate and graduate education, research and public service engages a diverse student body of more than 17,300 students in nine schools and colleges across three campuses.
Located in Albany, New York, New York State's capital, the University is convenient to Boston, New York City and the Adirondacks.

Job Description:

The University at Albany, a NCAA Division I Institution, member of the CAA and America East Conference is seeking qualified applicants for a full-time position in the area of Athletic Ticket Sales & Group Sales. The Assistant Director of Athletic Ticketing and Group Sales will play an integral role with the sale of season, group and individual game tickets for football, men's soccer, men's and women's basketball, and men's lacrosse. The Assistant Director of Athletic Ticket Sales & Group Sales position will be providing high level customer service to the guests, fans, and attendees of all events hosted in UAlbany Athletic facilities. They will assist the Department of Athletics with the administrative management necessary for the successful operation of a Division I athletics program with a focus in revenue and game attendance enhancement. 

Responsibilities include strong working knowledge of NCAA, America East and CAA Conference, University and departmental rules and regulations. This position will report to the Assistant AD for Ticket Sales and Strategy. A primary responsibility for the position will be implementing a group ticketing strategic plan to actively sell group tickets. Developing and maintaining group contact databases will be vital to increasing attendance at all ticketed events. Maintaining and growing relationships with existing/new customers will also be expected. On top of group sales, this position must be able to handle daily operations of the Ticket Office and serve as the other point of contact for all customers. With the high demand of requests, this position must be able to handle requests coming in through a variety of different forms. This position will assist with all game day box office procedures for all ticketed events that are sanctioned by the Athletic Department.



Minimum Qualifications:

  • Bachelor's degree from a college or university accredited by a U.S. Dept. of Education or internationally recognized accrediting organization
  • Previous experience working in a ticket office
  • Previous experience making/fulfilling group sales
  • Must possess exceptional communication skills and ability to collaborate with individuals from various constituents within Athletics and the University as well as the wider community audience
  • Must be a data driven individual who is knowledgeable in utilization of information to identify and target ticket sales and marketing of athletic entertainment
  • Must be able to work in a team environment
  • Familiarity with Microsoft Excel and other Office products as well as Neulion ticket program is preferred.
  • A demonstrated ability working with culturally diverse groups of people is required.

Additional Information

Reference No. P18-49644

Type: Full-time

Department: Athletics

Professional Rank and Salary Range: Staff Assistant, SL-2

Start Date: May 30, 2018

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format [PDF] by clicking this link

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation.  If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at    


Application Instructions

Applicants MUST submit the following documents:

  • Resume
  • Letter of application
  • List of references

Note: After submitting your resume, the subsequent pages give you instructions for uploading additional documents (i.e. cover letter etc.).

See the FAQ for using our online system. Please contact us if you need assistance applying through this website.

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Closing date for receipt of applications: April 27, 2018

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