- Becker Career Center
- Claim Specialist-Injury (Auto Injury, Demand Pool B2.), State Farm, Lincoln, NE
Claim Specialist-Injury (Auto Injury, Demand Pool B2.)
Posted: 01/20/17 | SHARE:
Our commitment to customers makes us the No. 1 insurer of cars and homes in the
United States. This same commitment to our work force is how we got here and
how we stay here. Our 90-year track record highlights State Farm as an employer
of choice committed to providing career opportunities that last a lifetime. From
diverse backgrounds and talent, to meaningful work and comprehensive benefits,
"Like a good neighbor..." isn't just a slogan. It's who we are and
how we do business.
Check out our Video Gallery (https://careers.statefarm.com/employee/emp-see-for-yourself.asp)
to learn more.
WHAT ARE THE DUTIES AND RESPONSIBILITIES OF THIS POSITION?
•Consistentlydeliver a remarkable customer experience through handling claims involving
•Investigates, evaluates, negotiates, and settles Auto claims in an assigned
area to include verification of coverage, legal liability and extent of damage
to persons and property, which may require contact by telephone,
correspondence, in person, or various electronic media
•Applies knowledge of policies, procedures, laws, statutes, and insurance
regulations when determining coverage, liability, damages of injury (first and
third party) and property damage
•Recognizes and reviews claims requiring specialized handling, including
identifying issues that may require the use of independent experts or vendors
•Uses various electronic resources for claim handling
•Works in partnership with and provides instruction to claim associates
WHAT KNOWLEDGE AND SKILLS ARE NEEDED TO BE SUCCESSFUL IN THIS POSITION?
•Learns to interpret and apply insurance contract provisions
•Develops and applies basic knowledge of medical, property, liability, and
injury related issues to handle claims with quality within authority
•Resolves claims of disputed liability with appropriate oversight and guidance
•Learns and adheres to standard claim processes
•Learns and explains Auto Damage Service Program (ADSP)
•Utilizes Select Service locator and sends Select Service assignments,
schedules staff assignments (non-Select Service), and schedules drive-in
•Arrangement of rental car and providing towing service (when appropriate)
•Learns and recognizes NICB indicators
•Learns to create and send applicable letters
•Consults with claims management on coverage issues to determine appropriate
course of action
•Learns to recognize and properly handle subrogation and salvage issues
•Confers with management regarding the retention of outside investigative
agencies and external vendors
•Communicates with witnesses, agents, other insurance companies, repair shops,
contractors, medical providers, attorneys, and others in the course of
•Handles assigned claims in conjunction with Claim Associates
ITEMS OF NOTE
•Completes all applicable training
•Fulfills state licensing and continuing education requirements, as applicable
•Position may require walking, climbing, bending, reaching, kneeling,
squatting, stooping, crawling, and/or lifting objects
•Job may require travel overnight via commercial transportation or driving
motor vehicles to any office locations where the Company does business, or
other locations to conduct/attend training, conferences, meetings, and/or
•Incumbent must be willing to work flexible work shifts as operation dictates
•Incumbent may work irregular hours, including weekends and holidays, based on
workload and job requirement.
•Incumbent may be required to work overtime
HOURS OF OPERATION:
The anticipated hours of operation will be 7 a.m. - 7 p.m.,
customer time. As such, depending on the customer time zone and employee office
location, employee shifts may fall outside of 7 a.m. - 7 p.m. employee time.
Employees may be expected to work in a rotating shift environment including
irregular hours, weekends, and holidays based on workload and job requirements.
Employees' work schedules may change based on business need.
TRAINING: Training location may differ from physical office location
LICENSING: Successful candidates selected for this position will receive a job offer
stating that continued employment as a State Farm Claim Specialist is
contingent upon meeting the requirements necessary to obtain appropriate
state(s) mandated licenses. This includes successfully completing all
applicable licensing exam(s), and background checks required of various
state(s). Failure to do so may result in termination.
BENEFITS: TOTAL REWARDS
Our Total Rewards benefits package includes:
•Competitive starting salary
•Annual merit reviews
•Annual bonus potential
•You may also be eligible to participate in Medical, Dental, Life and
Disability Insurance, Vision, 401(k) Plan, Credit Union, a fully funded
retirement pension plan, and more.
For more information about our company, careers and Total Rewards, visit www.statefarm.com/careers.
You can also learn more about what to expect from our employment process here (http://www.statefarm.com/careers/emp_process.asp).
State Farm Insurance is an equal opportunity employer