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Director, Custodial Services

Swarthmore, PA - Posted on: Thursday 06/09/16


As one of the nation’s finest institutions of higher learning, Swarthmore College offers more than 600 courses a year and more than 50 areas of study. Global in outlook, the College draws students from around the world and all 50 states. Swarthmore’s 425‐acre campus is a designated arboretum, complete with gardens, rolling lawns, a creek, wooded hills, and hiking trails in the Crum Woods adjacent to the campus. Educating approximately 1,500 students, the College employs just over 1,000 employees, including full-time, part-time, and instructional staff members. Located just outside of Philadelphia, Swarthmore is committed to inclusive excellence in our educational programs and employment practices and actively welcomes a diversity of candidates with exceptional qualifications, particularly those with demonstrable commitments to inclusive excellence in this diverse society and world.

The Director reports to the Vice President for Facilities and Capital Projects and will provide management and the supervision of the Environmental Services Department including the Manager for Administration, Night Shift Manager, two day shift Supervisors, three crew leaders,

one Supplies Coordinator and a staff of approximately fifty Environmental Technicians. The Director is responsible to ensure the timely and proper custodial care of all College buildings including event set-up support and waste management. Tasks include: overall management of a large and diverse staff; developing and maintaining departmental budget, policies and procedures; coordinating activities with other College departments; developing and maintaining schedules for cleaning, overseeing event set-ups and maintenance of equipment; purchase of equipment, materials, and supply inventory. In addition the position includes oversight of waste management for the campus including trash, recycling, and composting.

The Director of Environmental Services:

  • Directs the operation and administrative functions of Environmental Services to ensure the efficient and economical functioning of the 50+-member department.
  • Develops and sustains a workplace of equity, trust and collaboration and develops a cohesive and collaborative team.
  • Manages and conducts staff annual performance evaluations and maintains accurate and updated employee records.  Applies standard policies or procedures and creates new procedures for resolving problems or performing tasks that have no precedence.
  • Consults and partners with Human Resources on matters related to recruitment, employee relations and staff development and works closely with Manager of Administration on staffing issues to ensure proper operational procedures are adhered to.
  • Financial oversight including preparation of annual budget, including managing and monitoring invoices and expenditures. Manages and approves departmental payroll.
  • Coordinates, and oversees operational training programs for staff and supervisors (e.g office cleaning and appropriate use of chemicals machines and equipment). Supports safety training and encourages property safety techniques within the department.
  • Partners with the directors of Grounds, Maintenance and Planning and Construction to assure coordination, maintenance of standards, minimization of disruptive impact to campus operations, and maximization of the effect of funds available.
  • Responds to complaints for unfinished or incomplete work; investigates each situation and determines cause, rectifies the situation, and communicates outcomes. Responds to maintenance problems and serves as primary contact with Facilities to arrange for necessary repairs. 
  • Works closely with the director of Summer Programs and Space to ensure all college events are supported. Including set-up services for events, linen operation for overnight programs.
  • Designates work assignments for direct reports to ensure that adjustments are made to compensate for absences due to illness, inclement weather, vacation, etc.
  • Supports the development and maintenance of quality assurance programs to ensure cleaning standards are established and maintained. Works with external consultants as necessary to improve efficiency and architects in the design of new buildings to ensure custodial needs are met.
  • Directs the management of the campus wide waste management operation including trash, recycling, and composting and works closely with the Director of Sustainability to help move the college forward in its sustainability effort. Coordinates recycling program inside buildings to ensure college wide recycling efforts are being met and supports the College’s green initiative programs.  Finding ways to be more efficient and sustainable.  This includes the use of green products on campus.
  • Collaborates with the dean’s office and student housing dean to properly service the needs of the students in campus residence halls including resolving damages and charges to property.
  • Assists the EVS team during times of heavy demand (e.g., Commencement, Alumni Weekend, winter break).
  • Works with student groups to provide support and guidance with projects or assignments, i.e. Learning for Life.
  • Prepares oral and written reports and may perform other duties as requested by the Vice President for Facilities Management.
  • Develops and maintains project lists for large jobs (e.g., floor work, carpet care); assess and assign tasks to crew and arranges for outside contractors as needed.
  • Oversees inspections of dormitory rooms as vacated for breaks and the summer in collaboration with the Dean's Office. Consults with Dining Services, the President's residence and College guest quarters, with regard to cleaning needs.
  • Ensures scheduled cleaning for summer camps in collaboration with the Director of Summer Programs to ensure all requests are met.


  • Demonstrates and maintains technical knowledge of the job and of related procedures and policies in order to provide quality support to the department and its constituents.
  • Takes initiative with responsibilities and maintains productivity in both quantity and quality of work.
  • Appropriately plans, organizes, and prioritizes work to maximize the use of department resources.
  • Independently contributes ideas and process improvements, and looks for creative solutions to enhance efficiency and strive for continuous improvement.
  • Identifies, analyzes, and addresses problems in order to resolve issues appropriately.
  • Makes appropriate, timely and effective decisions and communicate information in order to support the work of the department.
  • Must have a minimum of ten years progressive supervisory and management experience, preferably in housekeeping services. Experience at an educational institution preferred.  College level degree desirable.
  • Must have demonstrated the ability collaborate and partner with various constituents, and lead, develop and motivate diverse teams and individuals. Knowledge of and experience in organizational development is a plus.
  • Knowledge and technical ability to utilize computer software including Microsoft Office including Excel, familiarity with data management and electronic timecard systems required.
  • Must have excellent written, verbal and strong communication skills.
  • Must have the ability to perform various housekeeping tasks, including operating power equipment is required.
  • Must have a valid driver's license.
  • Builds successful working relationships with staff members, coworkers and supervisors. Projects a positive image of the Environmental Services Department and of Swarthmore College. Communicates readily and works effectively as a member of a team.
  • Works successfully with coworkers, students, faculty, and other staff members in order to efficiently and effectively define and accomplish the work load of the department.
  • Adapts to new work situations, people, ideas, procedures, and organizational structures, in order to be successful in a constantly changing work environment.
  • Exhibits maturity, reliability, composure, and stability under pressure in order to handle on-the-job stresses and challenges.
  • Understands and abides by a high standard of professional ethics in order to ensure the integrity of the organization.
  • Works successfully with a diverse department and upholds the College’s commitment to equal opportunity.
  • Occasionally works weekends as business needs require to complete projects, meet heavy demand, or respond to emergencies.
  • On-Call during non-business hours.

To Apply:

Please visit http://bit.ly/25Mf8Ca

Swarthmore College actively seeks and welcomes applications from candidates with exceptional qualifications, particularly those with demonstrable commitments to a more inclusive society and world. Swarthmore College is an Equal Opportunity Employer. Women and minorities are encouraged to apply.