Field Service Engineer, Pasona NA

Posted: 02/22/18 | SHARE:


Position is for a Field Service Engineer for a Japanese Manufacturer of Semiconductor Inspection Systems 

Duties include:

  • Receives service calls from customer. Determines customer need or problem and responds accordingly
  • May provide over the phone consultation and advice to customer, mayneed to repond to emergency customer situation or may schedule and repair Company's products at customer site.
  • Performs preventative maintenance on Company products.
  • Establishes and manages a local maintenance service structure.
  • Inspects and evaluates customer usage of company products.
  • Provides training to customers in usage and maintenance of Company products.
  • Provides application support on Company products to customer.
  • Provides liaison between customer and applications programmer for customer requests involving change in applicants.
  • Researches market need and customer applications of Company products.
  • Submits application report to management in a timely manner.
  • Supports sales activities and establishes and maintains good relationship with customers.
  • Participates in sales meetings as required.
  • Provides training to other Company field service engineers as needed.
  • Submits service reports, weekly report, and expense report to management in a timely manner.
  • Receives follow-up and additional training on Company products in Japan.
  • Responsible for maintaining company parts and tools.


Required capabilities:

  • Bachelor's degree in Electrical Engineering or Mechanical Engineering or equivalent combinations of education and experience
  • Business level in Japanese language sills is required
  • Technical product knowledge Customer Service, Accuracy Analysis, Communication:
  • Initiative/Follow-through, judgment, cooperation, time management, decision making, dependability/reliability, diplomacy, problem solving

Additional Informaiton

Note: this position will be trained for 2 months in Japan HQ

Salary: $60k-$85k

Benefits: Medical, Dental, Optical (100% cover), 401k, paid time off, paid holidays, relocation support

Apply To:

Naoko Kagaya, at Pasona NA, Inc.

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