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  • Field Services Technician, Financial Information Services Agency and the Office of Payroll Administration (FISA-OPA), New York, NY

Field Services Technician, Financial Information Services Agency and the Office of Payroll Administration (FISA-OPA)

Posted: 04/04/18 | SHARE:

Description:

The Financial information Services Agency and the Office of Payroll Administration (FISA-OPA) has a vacancy for a Field Services Technician to manage and maintain the citywide DCD infrastructure.  This includes:

• Maintenance and troubleshooting of the CityTime DCD infrastructure (comprised of over 2,000 Ingersoll Rand HP-4000 timekeeping devices, kiosks, fire walls and switches throughout the 5 New York City boroughs and Upstate New York). This work includes but is not limited to: unit replacement, part replacement, unit re-calibration, testing, cleaning and light electrical / networking tasks.

• Close monitoring of the incident queue, triage of new incidents, and reporting on the status of existing incidents.

• Providing timely response to DCD infrastructure incidents raised by other city agencies.

• Remote monitoring of the DCD infrastructure through Whats Up Gold monitoring software.

• Administration of the infrastructure via the CityTime application.

• Asset, Configuration and Inventory Management.

• Interfacing with other FISA teams (Wintel Team, Network Team, and Business Team) to resolve more complex infrastructure issues. 

 

Qualifications:

Minimum Qual Requirements 

1. A certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations, and two years of satisfactory full-time experience, acquired within the last eight years, working on large-scale mainframe computer operations or mainframe data communication networks; or

2. A baccalaureate degree from an accredited college and three years of satisfactory full-time experience, acquired within the last eight years, as described in "1" above; or

3. A four-year high school diploma or its educational equivalent and four years of satisfactory full-time experience, acquired within the last eight years, as described in "1" above; or

4. A satisfactory combination of education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must have at least two years of full-time experience, acquired within the last eight years, as described in "1" above. 

Preferred Skills 

• Candidate should be professional, self-motivated and able to prioritize and manage multiple tasks concurrently; excellent communication, customer service and problem skills essential.

• Candidate should have experience as a field service technician, having maintained and supported other computer hardware such as Windows desktops and printers. FISA will train a qualified candidate that possesses knowledge and skills in the IT field. 

Additional Information 

External applicants please visit https://a127-jobs.nyc.gov/ to apply to Job ID #340413. Current NYC employees may apply via Employee Self Service (ESS). While all complete applications will be given consideration, only candidates selected for an interview will be contacted by FISA-OPA.

FISA/OPA IS AN EQUAL OPPORTUNITY EMPLOYER. 

Hours/Shift:  Monday – Friday, 9am to 5pm. 

Residency Requirement: New York City Residency is not required for this position. 

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