IT Security Specialist

Posted: 07/24/17 | SHARE:


The Financial Information Services Agency and the Office of Payroll Administration (FISA-OPA) has a vacancy for an IT Security Specialist on the FISA Agency Communication (FACT) and Training Team in the Financial Systems division. The primary responsibilities of the position are:

• Investigate software issues reported by the Level 1 end user support or escalated to FISA Business Teams by our Oversight Agencies.  Follow through on reported issues may include:

  - proposing and authoring refinements to policy and procedure documentation and training materials,

  - escalating to the development team the need for a programmatic resolution,

  - proposing end user (or oversight) workarounds to the usage issues (when appropriate),

  - providing education or guidance when the system is not being used as designed / intended

  - escalating to the Business team management the need for correction / enhancement to the software,

• Analyze and document business requirements and non-functional requirements of proposed software solutions. Typical solutions (to the Financial system) come in the form of: new reports,  enhancements to existing reports, data fixes, mass data changes (as a substitute for large scale data entry), new batch / modified batch processes, definition of new / modified online transactions and inquiries, etc.

• Communicate requirements for the implementation of new functionality and provide workshop and written material that explains system functionality.

• Serve as a liaison between the Financial Management System project and City agencies, ensuring agency concerns and issues are handled professionally and expediently.

• Identify and communicate agency concerns and issues to the Team Leader and determine how they should be addressed for follow up conversations.

• Plan, track, and report status of agency readiness for the deployment of accounting, budgeting, and procurement functionalities.

• Work extensively with agency primary contacts to provide overall assistance to agencies in areas such as agency readiness planning, issue resolution, and communicating system functionality enhancements.

• Conduct user assistance sessions as needed.

• Interface with business teams and vendors to gather requirements for content of courseware training materials and then author courseware training materials.

• Interface with business teams and vendors to gather requirements for Computer Based Training and then develop the CBT / eLearning materials.

NOTE: Occasional travel to agencies within the 5 NYC boroughs is required during business hours. 


Minimum Qual Requirements 

A baccalaureate degree from an accredited college and four years of satisfactory full-time experience related to projects and policies required by the particular position; or,

Education and/or experience which is equivalent to "1" above. 

Preferred Skills 

• Superb written and verbal communication skills, including the ability to translate IT/financial systems functionality into simple yet effective communications for end users.

• Demonstrated proficiency with MS Excel, Microsoft Word and PowerPoint.

• Ability to coordinate activities from end-to-end with periodic guidance and input from management and/or teammates.

• Ability to multitask, prioritize, quickly and independently resolve problems, while under tight deadlines and while maintaining a positive and professional working relationship with all project participants.

• Basic knowledge of project planning, managing, organizing and status reporting.

• Ability to speak in front of a user group and clearly describe how business functions and exception process / usage scenarios are executed from within the FISA Financial System software

• Knowledge of some or all of the following: FMS Accounting, VENDEX, IFA, Payee Information Portal  (PIP)

• Experience developing courseware training materials.

• Deep experience using CST / eLearning with Captivate.

• Experience conducting presentations for audiences of at minimum 50 people,

• Experience in a writing, communication position, or training position for an Enterprise Resource Planning (ERP) system implementation

• Experience with SDLC implementations in a communication and/or training position for a large system implementation (ERP implementation preferred). 


Additional Information 


To Apply 

External applicants please visit to apply to Job ID#292873.  Current NYC employees may apply via Employee Self Service (ESS).  While all complete applications will be given consideration, only candidates selected for an interview will be contacted by FISA-OPA.



Monday – Friday, 9am to 5pm 

Residency Requirement 

New York City Residency is not required for this position. 

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