IT Specialist

Posted: 10/24/17 | SHARE:

Description:

Installs, operates and conducts high level repairs to computer systems.

Essential Job Functions:

  • Maintains network operating systems.
  • Maintains virtual server environment.
  • Secures system data via backup operation.
  • Creates and maintains Active Director Accounts.
  • Administration of telecommunications phone systems, administers audio visual equipment, setup and removal of AV equipment for events.
  • Troubleshoots complex system problems and provides high level support to users.
  • Maintains job logs and distributes reports to end users.
  • Receives and responds to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.
  • Utilizes the incident reporting system as designed for problem reporting and change management accurately documents instances of hardware failure, repair, installation and removal.
  • Follows and enforces all departmental standards, security, run instructions, backup, and recovery and shift turnover procedures.
  • Supervises and develops technical skills of IT technicians.
  • Performs other duties as requested or assigned.

Qualifications:

  • Three or more years related experience; or equivalent combination of education and experience.
  • Functional knowledge of Microsoft Office Applications, Microsoft Desktop Operation Systems, Microsoft Server Operating System, Data Backup Utilities, Helpdesk Software, VMware, Cisco/Avaya Phone Systems and PC Hardware.
  • A-Plus, MCSE or CNA certification preferred.
  • Ability to obtain and maintain all necessary licensing.
Guest Service Expectations:
  • Smile and make eye contact
  • Welcome with a warm greeting
  • Energetic and enthusiastic service
  • Entertain with hospitality
  • Thank and appreciate the business

To Apply:

Send resume and cover letter to Alicia Smith at asmith@riverscasinoandresort.com

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