Manager, People and Operations

Posted: 05/30/17 | SHARE:


The Manager of People and Operations, reporting to the Managing Director of People and Operations, will lead the day-to-day operations of the site, playing a critical role in ensuring staff and corps have the necessary tools and resources to drive student impact and operate with excellence. The Operations Manager will also support key site strategic projects as needed.

In addition, the Operations Manager is responsible for overseeing certain logistical aspects of the City Year Baton Rouge corps experience, including uniforms, benefits, Leadership after City Year, and extra hours opportunities.

The ideal candidate is an effective communicator and facilitator, and emphasizes strong attention to detail in individual work and in collaboration with others. He/she also takes initiative and operates in a proactive, people- centric and solution oriented manner and seeks to move beyond problem-solving toward problem prevention.

Job Description


Ensure City Year Baton Rouge comes in at or under site approved expense budget by:

Administering site financial processes weekly: corporate credit card, reimbursements, check requests, and site petty cash reimbursements.

Monthly: Updating all site budget actuals, and making recommendations on cost savings as needed.

Bi-annually: Training and supporting team leaders and staff in purchasing systems and structures.

February-June: Supporting the annual site budget planning process; supporting the annual site revenue planning process.

Maximize Operations Department by:

Supporting the relationship with HQ Finance and Site Operations departments as well as local vendors and contacts.

Managing assets, space, and site liability and ensuring policies are implemented and followed.

Maintaining inventory of all office equipment, supplies and materials.

Proactively troubleshooting issues with IT and Operations to ensure smooth site operations and consistently improve site systems and efficiency.

Maintaining site-wide calendar.

Supporting staff onboarding process by facilitating new staff trainings pertaining to site operations, finance and IT.

Support essentials of People Department by:

Managing the completion of orders and distribution of uniforms and nametags.

Serving as support for AmeriCorps members around benefits, including but not limited to payroll, loan deferment, healthcare and SNAP benefits.

Overseeing logistical aspects of staff meetings, all-staff professional developments and village retreats, including but not limited to power points, scheduling and catering.

Supporting special projects and engagement efforts as needed, including but not limited to service day events and cross-departmental committee work.

Leading a cross-departmental, collaborative team in planning team-building activities for site staff throughout the year

By the end of FY18, ensure 80% of AmeriCorps members have solidified Life After City Year (LACY) plans – post-service career/education plans - by: Supporting the LACY (professional development and career planning) development of our corps by:

Administering LACY surveys 3 times a year (August, January, and May).

Supporting goal-setting of individual AmeriCorps members.

Organizing workshops, panels, and training needed by AmeriCorps members to achieve LACY goal in collaboration with Impact Leadership and MD of People.

Tracking LACY progress of corps.

Creating and delivering monthly LACY e-newsletter to corps beginning in August.

Serving as Site LACY Point and collaborating with HQ.

Supporting the execution of Teacher Pipeline programming strategy in conjunction with Senior Leadership.

Manage relationships with extra hours community service partners and recruitment of AmeriCorps members as volunteers to meet the individual needs of community service partners by:

Developing and sustaining partnerships with local nonprofit and civic organizations where AmeriCorps member add volunteer capacity to events/service.

Overseeing AmeriCorps member volunteer opportunities, sign ups, and extra hours records.

Attending necessary meetings of extra hours partner organizations and reporting to Impact Department on volunteer activities as needed.

Recommending and developing innovative new community partnerships.



Executes to Results:

  • Proven track record of meeting or exceeding goals
  • Ability to parse large projects into achievable pieces
  • Experience holding self and others accountable to deadlines
  • Able to link organizational mission to individual work, and supports development and implementation of departmental or program strategy


  • Translate mission and vision to internal and external stakeholders
  • Conveys thoughts and ideas clearly, listens well
  • Communicates in a solution-oriented manner and listens and incorporates others views into work
  • Competent with email fluency, etiquette, sales and change management

Relationship Development:

  • Build relationships with internal and external stakeholders  to grow partnerships
  • Create and implement a vision for collaboration
  • Drive resources towards the organization
  • Able to see gaps in the organization and find resources to support their development, recognizes opportunities for collaboration.

Team Collaboration:

  • Ability to work with peers to create a consistent experience for AmeriCorps members across the site
  • Ability to lead towards results – hit goals, hold direct reports accountable, celebrate small wins and small success towards larger goals

Commitment to City Year values:

Service to a Cause Greater Than Self 
We dedicate ourselves to addressing shared civic challenges through unified action. Students First, Collaboration Always 
The success of the young people we serve is our preeminent goal, best achieved by working in partnership with others who are dedicated to the same cause. Belief in the Power of Young People 
We are committed to harnessing one of the most powerful forces for positive change at work in the world today. Social Justice For All 
We dedicate ourselves to building a more just, equal, fair, and compassionate world. Level Five Leadership 
We aspire to develop a culture of Level Five leadership across the organization, fostering a blend of great humility with intense professional will. Empathy 
We strive to constantly walk in the moccasins of others. Inclusivity 
We embrace differences as strengths that magnify our capacity to achieve shared goals. Ubuntu 
I am a person through other people; my humanity is tied to yours. Teamwork 
We strive to work powerfully together in a unified effort to achieve our goals. Excellence 
We hold ourselves to the highest standards as we strive to execute our mission and steward our resources.

Experience Required:

  • Bachelor’s degree required
  • Experience working with 18-25-year-olds or other youth development or adult education work
  • Experience working on cross-functional, diverse teams with success
  • Experience building and maintaining efficient and effective systems and processes

Compensation and Benefits

Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more.

City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

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