Network Technician, SUNY Albany

Posted: 04/19/18 | SHARE:


Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany's broad mission of excellence in undergraduate and graduate education, research and public service engages a diverse student body of more than 17,300 students in nine schools and colleges across three campuses.

Located in Albany, New York, New York State's capital, the University is convenient to Boston, New York City and the Adirondacks.

The Network Technician joins the Network Design and Engineering group in the division of Information Technology Services (ITS). S/he is responsible for the effective installation, configuration and maintenance of the University at Albany network infrastructure spanning multiple campuses and locations in the Capital Region. The network serves nearly 25,000 University faculty, staff and students and is in a consistent pattern of growth and a constant cycle of replacement that enables and supports academic, research and administrative innovation.
Several major networking projects are in progress or on the horizon including a major Wi-Fi growth initiative, a full refresh of the campus' distribution and access switching infrastructure, and deployment and management of a new industrial control systems network. Additionally, the group is taking on support for PSTN gateways and analog conversion gateways in support of a new VoIP phone system. The Network Technician will be engaged in the delivery of these and other projects and the subsequent operational support of those services.

In this fast-paced work environment, ITS values a team-based approach to service delivery. All members of the team are expected to follow work, service, asset, and change management processes and contribute to their improvement. Constant communication with the team and collaborative design and delivery are key to successful service delivery and support of this scale. Scheduled maintenance work is occasionally required off-hours to avoid or minimize business disruption.

Duties and responsibilities:

  • Directly participate in the implementation, operation, maintenance and growth of all network infrastructure at the University
  • Continuously monitor and respond to the incident and request ticket queue
  • Follow and adhere to ITS service management, asset management, and change management processes and protocols and established group procedures and standards
  • Troubleshoot network infrastructure incidents and problems
  • Support the switches, phone and network jack connections, fiber backbone connections, and other communications equipment in the telecommunications rooms and data centers through maintenance, labeling, and regular cleaning
  • Contribute to the orderly and efficient operation of the team by maintaining neat work environments, well-organized store rooms, and methodically-arranged cable runs
  • Update and maintain network current state documentation
  • Perform project tasks in a timely fashion as assigned
  • Lead by example in demonstrating professionalism, ethical behavior, and excellence in service


Minimum Qualifications:

  • Bachelor's degree from a college or university accredited by a U.S. Department of Education or an internationally recognized accrediting organization
  • Three years of professional experience mounting, connecting and supporting network switches and wireless access points
  • Understanding of network cabling systems including, but not limited to, twisted-pair, CAT5, CAT5e, CAT6, CAT6A, and both single-mode and multi-mode fiber optics
  • Ability to lift objects of at least 50 lbs
  • Excellent written and verbal communications skills
  • Ability to work in a culturally diverse environment

Preferred Qualifications:

  • Experience installing and configuring VoIP gateways
  • Experience with Wi-Fi planning tools such as Ekahau
  • Experience with network management tools such as Cisco Prime or SolarWinds
  • Experience working in a multi-vendor network infrastructure
  • Enterprise level networking certification from a major provider (ie. CCIE, JNCIE, etc.)
  • Experience working in a government or academic environment

Additional Information:

Professional Rank and Salary Range: Lead Programmer/Analyst, SL-3, $48,000-$58,000

Reference No. P18-49557

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format [PDF] by clicking this link

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation.  If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at    


Application Instructions:

Please apply online via

Applicants MUST submit the following documents:

  • Resume
  • Cover letter stating all the required minimum qualifications and any of the applicable preferred qualifications
  • Names and contact information for five references

Note: After submitting your resume, the subsequent pages give you instructions for uploading additional documents (i.e. cover letter etc.).

See the FAQ for using our online system. Please contact us if you need assistance applying through this website.

Returning Applicants - Login to your UAlbany Careers Account to check your completed application.

Closing date for receipt of applications: May 19, 2018

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