Night Auditor Supervisor

Albany, NY - Posted: 10/03/16 | SHARE:


Oversees the front desk operation during the overnight shift while ensuring guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest. Responsible for all policies and procedures at the front desk as well as handouts and franchise club benefits. Performs the required system prints during the night audit shift to ensure a current back-up of the hotel arrivals, vacant & in-house list is available. Posts and audits banquet checks in order of the banquet summary sheet. Reconciles all Food and Beverage outlet postings. Verifies front desk cashier work is balanced. Adhere to and insure all franchise standards are met by all Guest Service Reps. Work closely with FOM for future maximization of revenue through Yield Management, how to handle oversells, and acts as the Manager on Duty. Direct the operations of the front desk in the absence of the Front Office Manager. Coordinate with the FOM the hands on training of all new GSR’s in connection with the formalized training documents that are standards of the franchise training programs. Provides recommendations for employee discipline, recognition and performance evaluation to support the career development of employees under their supervision. Customarily and regularly directs the work of at least two or more other full-time employees or their equivalent. (1)


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