Senior Employment Security Clerk (Chinese Language)

Posted: 06/22/18 | SHARE:

Description:

Title and Salary Grade: Senior Employment Security Clerk (Chinese Language) - NS eq. to G-9    

Salary Range: $17.27/hr

Division, Location and Number of Vacancies: Unemployment Insurance Telephone Claims Center       Troy - 1 Vacancy

Negotiating Unit: CSEA - 2

NOTE: Promotions may change appointees’ negotiating unit. Applicants should be aware that changes in negotiating units may affect their salary, insurance and other benefits.

Appointment Type: Temporary Hourly

Travel Requirements: None

Schedule: To be discussed during interview

Qualifications:

An Associate's Degree or 60 college semester credit hours and one year of work experience in customer service* or a high school diploma and three years of work experience one year of which must be in customer service*.

*Customer service is defined as dealing with many different individuals on a continuous basis where verbal communication is the primary aspect for accomplishing the duties of the position. Qualifying experience includes call center agent, caseworker, customer service representative, sales representative providing information and service. Non-qualifying experience includes cashier, fast food worker, gas attendant or security guard.

If you are considered for appointment to a “Chinese Language” position, you will be required to demonstrate proficiency in Spanish at a level that would assure your ability to perform the duties of the position properly.

Standard DutiesAs a Senior Employment Security Clerk (Chinese Language), you would perform a variety of functions related to accepting, processing and certifying claims for unemployment insurance benefits. You would work continuously with the public contact; you would conduct telephone interviews with claimants to obtain detailed information quickly and efficiently identifying issues related to entitlement and eligibility for benefits. You would also respond to unemployment insurance inquiries and process claims related documents. You would also use computer terminals for input and retrieval of information. As a Senior Employment Security Clerk (Chinese Language) you would be expected to perform all of these duties in English and Chinese.

To Apply:   

All candidates must submit a resume and cover letter which clearly demonstrates how they meet the minimum qualifications for the position.  These documents must be received by XXXXX and submitted via email to angel.nunezjr@labor.ny.gov or mailed to the NYS Department of Labor, Personnel Bureau, Building 12, Room 561, State Office Campus, Albany, NY 12240.   If emailing your documents please include the following in the subject of your email: Vacancy ID# 53733, Title: Senior Employment Security Clerk (Chinese Language).  If mailing your documents, please include the Vacancy ID # XXXXX, Title: Senior Employment Security Clerk (Chinese Language) in your cover letter.  Failure to do so may result in the delay of processing your application.

Although not required, supervisory comments may be submitted via email to angel.nunezjr@labor.ny.gov  Supervisor must indicate your name, title and location of the position you are applying to on the subject line of the e-mail. 

If you have any questions, please contact Angel Nuñez at (518) 457-1220.

                                                                                                                                 

New York State (NYS) is an equal opportunity/affirmative action employer.  NYS Law prohibits discrimination because of age, race, creed, color, national origin, sexual orientation, military status, sex, disability, predisposing genetic characteristics, marital status, domestic violence victim status, carrier status, gender identity or prior conviction records, or prior arrests, youthful offender adjudications or sealed records unless based on a bona fide occupational qualification or other exception.

If you are a person with a disability and wish to request that a reasonable accommodation be provided for you to participate in a job interview, please contact: Department of Labor, Attn: Director, Division of Equal Opportunity and Development (DEOD), Building 12, Albany, NY  12240 (Phone (518) 457-1984 and/or fax (518) 485-2575.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation.  If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov

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