Senior Technology Trainer (R18-09), The Research Foundation, SUNY Albany

Posted: 02/21/18 | SHARE:


Employment is with The Research Foundation for the State University of New York, a private, nonprofit, educational corporation that provides essential sponsored program administration and innovation support services to SUNY faculty and students whose ideas and research generate ground-breaking discovery and translate to entrepreneurial and economic development opportunities for New York State.

Working at the SUNY Research Foundation for the University at Albany, you will be part of a team that provides essential services to the University as it moves to the front ranks of American higher education, supporting the advancement of education, research and discovery. The University at Albany, a nationally recognized research university with outstanding faculty, researchers and staff, offers challenging, exciting and rewarding careers to those who seek opportunities to grow and excel.

Job Description:

The Professional Development Program (PDP) of the University at Albany's Rockefeller College is seeking a service-minded individual who is committed to performing high-quality work to fill a Senior Technology Trainer position within PDP's Department of Computer Training Services in New York City.

Description of Duties:

Under the direction of the manager or designee, provide instructor-led classroom-based and virtual classroom training on all aspects of the CONNECTIONS application to state and local district staff throughout the five boroughs of New York City and the surrounding area. He or she will additionally provide leadership to training teams, serving as master trainer for CONNECTIONS and supporting the development of system knowledge and platform training skills for these teams. Duties also include researching, evaluating, testing, and implementing training technologies; assisting in the coordination of project activities, including customized training and technical assistance; composing project plans and reports; and working closely with sponsor staff as needed to implement project deliverables. Perform other duties as assigned, such as assisting with computer-based training design and development and delivering training in various modalities for other applications, to meet contractual requirements.



Minimum Qualifications:

  1. Bachelor's degree from a college or university accredited by USDOE, or an internationally recognized accrediting institution.
  2. A minimum of three years' experience in technology-related training or training support experience.
  3. Demonstrated ability to work effectively with diverse groups, handle multiple priorities and work under pressure.
  4. Applicants must address in their applications their abilities to work with a culturally diverse population.
  5. Ability to learn new software applications in a timely fashion.
  6. Experience setting up and working with wireless PC networks and mobile labs.
  7. Demonstrated proficiency with oral and written communication.
  8. Knowledge of and experience using distance learning methods.
  9. Excellent working knowledge of and experience teaching software, including Microsoft Office applications and Windows operating systems.
  10. Variable work hours and travel throughout the five boroughs of New York City and the surrounding area (including areas that may not be served by public transportation) are required to attend meetings, gather information, test systems, or deliver training.
  11. Ability to lift and transport computer equipment (laptops, PCs, monitors, etc.) up to 40 pounds.

Preferred Qualifications:

  1. Master's degree from a college or university accredited by USDOE, or an internationally recognized accrediting organization, in a related field.
  2. Knowledge of the NYS Child Welfare system and the CONNECTIONS application.
  3. Experience delivering technology-related training for a NYS public sector application.
  4. Prior supervisory or staff development experience.
  5. Knowledge of and experience presenting training for staff using assistive technology.
  6. Knowledge of NYS legacy (mainframe) as well as current NYS computer applications, and/or the NYS Human Services Enterprise Network.

Additional Information:

Salary Range:  Low $60s

Federal law and regulations require notice to all prospective employees regarding crimes that have occurred on campus in the current three year period. Please refer to the following website for the complete Annual Security Report ("Clery Report"):

As an Equal Opportunity/Affirmative Action Employer, The Research Foundation for SUNY  will not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. 

The Research Foundation for The State University of New York offers exceptional benefits such as healthcare, dental, vision, pension plans, competitive pay, generous paid time off, tuition assistance, life insurance and long-term disability insurance. The University at Albany offers a variety of performing arts, world class libraries, and competitive sporting events.

Application Instructions:

Persons interested in the above position should submit a resume, three work-related references, along with a letter of application.

Applicants must address in their application their ability to work with a culturally diverse population.

Review of applications will begin immediately and continue until the position is filled. 

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