SOFTWARE IMPLEMENTATION PROJECT LEAD

Posted: 02/09/17 | SHARE:

Description:

SOFTWARE IMPLEMENTATION PROJECT LEAD

JOB FUNCTION:

Under minimal supervision, Software Implementation Project Lead is responsible for the implementation of software solutions for clients. Interacts closely with the client to define the project parameters and develops documentation. Translates customer requirements into specific plans, tasks, and deliverables. 

JOB RESPONSIBILITIES:

  • Manages and facilitates all customer interactions and communications during the project implementation.
  • Provides regular and timely reporting of project progress to project team and project sponsors.
  • Addresses incidents of customer dissatisfaction and assists with a timely resolution.  This includes utilizing escalation paths if necessary and keeping the customer informed.
  • Provides assistance in resolving customer invoice disputes of products and services.
  • manages overall project cost, quality, and performance.
  • Works with assigned resources and managers to develop and coordinate deliverables and deadlines.
  • Maintains internal project status documentation, ussue reporting, and financials.
  • Analyzes customer business process for improvement and incorporation into the application development.
  • Manages the performance of direct reports by developing accountabilities, establishing performance objectives, providing career counseling, feedback and guidance and ensuring that all policies are understood and adhered to.
  • Performs other duties as directed.

Qualifications:

University Degree (equivalent to Bachelor's degree) in Information System Management, Computer Science, or a related discipline plus generally six years of experience in project management and software implementation.

Strong analytical and problem solving skills.

Experience with project management related software packages.  Strong technical background including: Basic database principles, Microsoft technologies, system analysis and design, ERP. software configuration and application troubleshooting.

Application instructions:

Apply at  www.ulcareers.com

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