Specialist, Ancillary (Job ID: 950)

Posted: 09/06/17 | SHARE:


JOB TITLE: Specialist, Ancillary (Job ID: 950)                             

STATUS: Full-time, Non-Exempt

LOCATION: Schenectady or Rochester

MVP Health Care is a nationally-recognized, regional not-for-profit health plan.  We are committed to having a positive impact on the health and wellness of everyone and every community we serve. We care for more than 700,000 members across New York and Vermont, and we are powered by the ideas and energy of more than 1,600 employees – providing a wide range of health benefit plan options with attentive service and flexibility normally associated with a smaller company.  Stop settling for “just a job,” and join a company where you can reach your full potential…and make a positive difference!


Under the direction of the Ancillary Program Manager; The Ancillary Specialist is responsible for providing day to day support to the Ancillary Program Manager and the sales team for fully insured and self-funded ancillary products. Ancillary Specialists provides support to the sales team for Cobra, HRA, FSA & HSA programs & processes. Specific responsibilities include install new & renewal HRA, FSA & Cobra groups. Assist sales team with HSA sales & service. Responsible for the preparation and maintenance of the ancillary summary plan documents (SPD) and amendments as they relate to the plan administration within the ancillary unit. Create & distribute HRA/FSA new member welcome letters. Ancillary Specialist will also calculate, request & track prefunding of HRA accounts. Works with the ancillary specialist team lead to identify and implement process improvements to ensure optimal customer service & operational efficiency across the ancillary unit. Support the Ancillary Program Manager and Ancillary Operations Manager to resolve issues through problem solving and troubleshooting which may require interaction with other MVP departments. This position will also interact with the external customers and brokers. Will be required to work outside the parameters of the normal workweek depending upon production and service needs of the clients. Performs other duties as assigned. 


Minimum Education:
BA/BS in business, marketing or related field preferred or equivalent combination of education and directly related experience.

Minimum Experience:
Two years in either customer service or sales environment within a managed care, insurance industry, healthcare organization or brokerage agency. Equivalent combination of education and experience may be considered. Experience with databases and information tracking programs preferred. 

Required Skills:
• Solid computer skills.
• Good organizational and time management skills; good problem-solving skills and attention to detail a must.
• Excellent analytical skills and ability to make independent decisions.
• Strong relationship and communications skills are required; neat, well-groomed and professional appearance. Two years in customer service or sales environment within a managed care, health insurance company, or brokerage agency.
•Equivalent combination of education and experience may be considered.
•Experience with databases and information tracking programs preferred. 

To Apply

Candidates must apply on-line at www.mvphealthcare.com/jobs to be considered for a position with MVP.

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