Supervisor, Medicare Inside Sales (Job ID: 944)

Posted: 07/13/17 | SHARE:


Responsible for managing the daily operations and performance of a Medicare Call Center and Medicare walk-in prospect services, ensuring eligibility, providing consumer education, product positioning and strategy implementation. Ensures the capture and appropriate storage of, complete and accurate Medicare prospect records. Collect, analyze, and report on CRM data. Responsible for achieving Medicare membership goals. Responsible for achieving key performance metrics and ensuring that representatives consistently deliver a 5-Star quality experience. Supervises the team of Medicare call center sales professionals who are responsible for referrals, setting up individual sales appointments, attendance at group sales meetings and completing online enrollment applications. Communicates knowledge of current industry trends, local market and competitive intelligence, and customer, organizational, product and departmental business to team. Monitors operational performance around timeliness, quality and accuracy to ensure that MVP is compliant with federal and state regulations and guidelines. Serves on committees/ workgroups and actively participates in relevant initiatives. Provides input to and feedback on programs with the goal of continually improving the quality of the prospect experience. Performs Workforce Management to ensure the team is properly staffed to optimize call response and real-time staffing adjustments are made in response to unexpectedly high call and walk-in volumes. Provides staff development through training, performance management, coaching and corrective action, as needed. Motivates staff to meet or exceed personal and team goals. Recruits, screens and hires Inside Medicare Sales Call Center staff. Performs other duties as assigned by the Manager, Medicare Sales Provides administrative and supervisory back-up for other sales staff in their absence. Arrange for same back-up during own personal absences. 



Minimum Experience:
At least 3-5 years supervisory/leadership experience in health insurance, at least two of those years in a high volume call center environment.
Licensure Requirement: NYS and VT LAH Health Insurance license is required within 4 week training period prior to selling.

Required Skills: 

•Demonstrated experience including 3 or more years in healthcare
•Strong leadership and coaching skills
•Strong operational skills that include the ability to complete tasks related to the implementation of projects, policies, procedures and/or SBU initiatives.
•Excellent problem solving, analytical, and time management skills.
•Ability to set goals and standards and manage performance.
•Strong computer, interpersonal and communication skills.

To Apply

Candidates must apply on-line at to be considered for a position with MVP.

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