Supervisor, Small Business Service Unit (Job ID: 930)

Posted: 07/14/17 | SHARE:


Reports to the Director of Small Business & Individual Sales. Responsible for the development and implementation of tactical plans to meet established membership and retention goals for the following market segments: Small Group 1-100 both on and off exchange and Individual off exchange. Leads the small business and individual representatives, support staff and departmental activities for the Small Business Service Unit to ensure all service protocols, productivity metrics, sales, and quality standards are being met.


Minimum Education:
Bachelor’s degree preferred. Equivalent combination of education and sales/account management experience will be considered.
Must possess or obtain within sixty (60) days of date of hire, a New York State Insurance License to sell Life, Accident, and Health coverage.

Minimum Experience: 

Three (3) years of experience in progressively responsible sales or call center/service positions required.
Two (2) years’ experience in a supervisory or leadership capacity within a managed care organization, health insurance carrier, third party administrator or related industry preferred.

Required Skills:
•Proven ability for meeting or exceeding sales activity and productivity goals and service objectives.
•Ability to monitor staff performance through system tracking, ensure adequate staffing to meet daily service and production standards established for the small business service unit.
•Excellent interpersonal and communication skills. This includes both written and verbal communication skills and the ability to present in written proposal and public speaking formats.
•Proven ability to lead multi-disciplined sales and service team.
•Proven ability to hold staff accountable and implement performance improvement plans and next steps.
•Mentoring and staff development
•Working knowledge and understanding of managed health care and conventional insurance products including medical, dental, life, short-term disability, long-term disability, and tax deductible and other employee benefit programs. Must possess a broad understanding of alternative health plan funding mechanisms and of health care financing and rating methodologies.

•Working knowledge and detailed understanding of sales and call center management tools, processes, techniques, and principles.
•Strong organizational, analytical, and problem solving skills. Ability to manage multiple priorities, formulates strategy, and makes decisions using data and good business judgment.
•Ability to work independently with minimal supervision and collaboratively as part of a team.
•Ability to exercise discretion and confidentiality when conducting company business and when handling account, customer and member information. •Ability to verbally communicate with company staff, account customer personnel, and members.
•Must maintain a valid New York State driver’s license and have access to a vehicle for travel.
•Some travel throughout the MVP corporate footprint is required

To Apply

Candidates must apply on-line at to be considered for a position with MVP.

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