Temporary Tax Information Aide

Posted: 10/24/17 | SHARE:

Description:

New York State Department of Taxation and Finance is accepting applications for the temporary position of Tax Information Aide. All positions are full-time, expected to last less than six months and are anticipated to start in January/February 2018. 

Under the direct supervision of a Taxpayer Service Representative 2, duties may include, but are not limited to, the following: 
• Open mail and prepare tax returns for processing 
• Process payments for daily bank deposits. 
• Resolve routine problems and issues. 
• Receive, screen, review, and verify documents. 
• Sort and distribute documents, keep appropriate records, and redirect documents as necessary. 
• Establish new files by numbering forms, coding, preparing file folders, and compiling relevant material. 
Update and correct records and files. 
• Create routine reports, (e.g., personal and unit production, or assist in 
preparation of reports by gathering data, tabulating results, 
preparing simple charts). 
• Operate office machinery, including photocopiers, calculators, computer printers, and scanners. 
• Enter and/or retrieve information from computer databases. 
• Communicate effectively both verbally and in writing. 
• Create materials, including, but not limited to letters/memorandums, emails, and spreadsheets using various computer software 
programs. 
• Research and resolve errors and omissions on tax 
returns. 
• Comprehend complex agency and program policies and 
procedures. 
• Perform other related duties as required 

Tax Department’s temporary employees provide a variety of important services, including: 
• Using automated console and headset to answer calls from taxpayers 
• Data entry, using computer and keyboard, into the Department’s computer system 
• Process payments for daily bank deposits 
• Open mail and prepare tax returns for processing 
• Preparing replies to written questions from taxpayers 

Rate of Pay: $15.17 per hour. (37.5 hours per week; reg. business hrs. M-F).

Qualifications:

Preferred candidates will possess proven experience in a customer service setting dealing with the general public in person or on the telephone providing information concerning and/or explaining policies and procedures, resolving problems, or reconciling accounts. Strong communication skills, including the ability to communicate professionally while representing the department, are essential. 

All successful candidates must be fully compliant with all Federal, State and Local Tax Laws, which includes being current with their Tax Return Filings. Fingerprinting is required as part of the background check prior to appointment. 
Some positions may require additional credentials or a background check to verify your identity. 

View Civil Service Posting at https://statejobsny.com/public/vacancyDetailsView.cfm?id=42741 

To Apply:

Interested candidates must complete and submit an applicant history form and temporary position supplement form (resumes are optional) located on our public website at: https://www.tax.ny.gov/about/empopps/default.htm Mail completed forms to: 


NEW YORK STATE DEPARTMENT OF TAXATION AND FINANCE 
OHRM PERSONNEL UNIT 
WA HARRIMAN STATE OFFICE CAMPUS, BLDG 9 ROOM 256 
ALBANY NEW YORK 12227-0921

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